Frequently Asked Questions
Finding clarity in home design when things don't go as planned.
What is your shipping policy for fragile home decor?
We take extra care with our packaging to ensure your items arrive safely. All fragile goods are double-boxed and shipped via premium carriers with tracking provided within 24 hours of dispatch.
How do I initiate a return if my item isn't the right fit?
We offer a 30-day 'No Regrets' return policy. Simply log into your account, select your order, and print a prepaid shipping label to send the item back in its original packaging.
Do you offer assembly services for furniture?
Currently, we provide detailed digital and physical assembly guides for all furniture pieces. For complex items, we partner with third-party assembly services available at checkout for an additional fee.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Affirm and Klarna to help you build your dream home on your own schedule.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing. Over 80% of our wooden furniture is FSC-certified, and our textiles are sourced from partners who adhere to fair labor practices.
What should I do if my order arrives damaged?
If something went wrong with your delivery, please contact our support team immediately with photos of the damage. We will ship a replacement at no extra cost to you.